IN-NETWORKBENEFITS |
STANDARD PLAN |
WELLNESS PLAN |
SAVERS HDHP PLAN |
Network |
National |
National |
National |
Preventive Care |
Covered at 100% |
Covered at 100% |
Covered at 100% |
Office Visit Copay |
$0 Iowa Clinic$10 All Other Providers$0 Doctor On Demand
|
$0 Iowa Clinic$20 All Other Providers$0 Doctor On Demand
|
Deductible$0 Doctor On Demand
|
Emergency Room Copay |
You pay 10%Plan pays 90% |
You pay 20%Plan pays 80% |
Deductible |
Prescription DrugCost Per Tier
|
Script Sourcing: $0Tier 1: $10Tier 2: $20Other: $30Specialty: Same as cost-share above, depending on drug category |
Script Sourcing: $0Tier 1: $10Tier 2: $25Other: $40Specialty: Same as cost-share above, depending on drug category |
Deductible |
Deductible |
$250 Single$500 FamilyMedical Only
|
$500 Single$1,000 FamilyMedical Only
|
$3,400 Single$5,000 FamilyIncludes Prescriptions
|
Coinsurance |
You pay 10%Plan pays 90% |
You pay 20%Plan pays 80% |
You pay 0%Plan pays 100% |
Out-of-Pocket Maximum |
$750 Single$750 Family |
$1,500 Single$3,000 Family |
$3,400 Single$5,000 Family |
CITY OF WEST DES MOINES
ENROLL IN YOUR BENEFITS
WELCOME TO YOUR BENEFITS PORTAL
Explore this portal to understand your options, make confident choices, and enroll with ease. Ensure you and your family are covered for the year ahead.
We partner with UKG to simplify the enrollment process! With UKG you can:
-
Enroll or re-enroll
-
Make changes to your benefits
-
Add or remove dependents
-
Enroll in pre-tax flexible spending account(s)
NOTE: This site will be available to you on demand all year. Take some time to review this information and return to this benefits showcase whenever you or your family members have questions or want to review your benefits.
SPOTLIGHT ON WELLBEING
Our Wellness Committee's Mission Statement promises to provide opportunities for you to develop healthier lifestyles by supporting social, emotional, spiritual, environmental, occupational, intellectual, and physical wellness habits and attitudes that contribute to your positive well-being.
EMPLOYEE & FAMILY RESOURCES
Employee & Family Resources (EFR) helps you and your family manage life's challenges at work, at home, in the community, and at school.
HEALTH PLAN COMPARE TOOL
Answer a few quick questions and let this tool help you decide which options make the most sense for you and your family.
WELLMARK BLUE NEWSLETTER
Learn more about your health plan, healthcare, medicare, and more.
WHAT IS PREVENTIVE CARE?
Preventive care often helps identify potential health conditions early, so any needed treatment is easier and costs are less.
HOW HEALTH INSURANCE WORKS
Don't wait until you need your health insurance to understand it. Learn how your health insurance works now.
QUALIFYING LIFE EVENTS
Are you a current City of West Des Moines employee hoping to change your benefits?
LEARN ABOUT OUR RETIREMENT PLAN
For full 457/Deferred Comp Plans details,
PLEASE VISIT THE BENEFIT DETAILS PAGE.
THE CITY OF WEST DES MOINES
We want to take a moment to express our sincere gratitude for each and every one of you. Your hard work, dedication, and unique contributions are the heart and soul of our city. Your efforts do not go unnoticed, and we appreciate everything you do to make us successful.
WDM'S MONTHLY ENEWSLETTER
Information about City of West Des Moines events and activities.
COVERAGE AT YOUR FINGERTIPS
Get agent recommendations based on your specific insurance needs - home, auto, and more.
APPROACHING RETIREMENT?
Understanding how Medicare works—and how it compares to your current coverage—can help you make informed decisions.
UNLOCK BENEFITS CLARITY
Ever feel lost in the world of employee benefits? We know it can be confusing. Our Monthly Minute communications library and your city's Benefits Education video library provide clear, concise information so you can understand your valuable benefits package.
BENEFITS QUESTIONS?
OUR BENEFITS STAFF IS HERE TO HELP
We're proud to offer a wide array of benefit options. Let us help you make educated choices about your healthcare coverage so that you and your family can make the most of your benefits.
If you have any questions, please contact your TRUEAdvocate Team!
A team member will respond within 24 hours.
Monday - Friday | 7:30 a.m. - 5:00 p.m., Central Time (CT)
HAVE BENEFIT QUESTIONS?
Contact your TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
WELCOME
WE'RE SO GLAD YOU'RE HERE!
Your onboarding checklist.
Learn about your benefits.
Access your enrollment resources.
What you need to enroll in your benefits.
Reach out to the Human Resources team.
Access the current Job Postings list.
ONBOARDING CHECKLIST
Look ahead to your next 30 days!
BEFORE YOUR
FIRST DAY
-
Employee will need to log into UKG (Instructions) and complete To Do items (Instructions).
-
-
Complete I-9 Form
-
Complete Federal Withholdings
-
Complete State Withholdings
-
Complete Direct Deposit Information
-
Complete Dust Mask Usage form
-
Provide your High School status
-
Update/Provide your Emergency Contacts
-
- Talk to your supervisor about your schedule/department training dates following orientation.
-
Refer to the Handbook, Section 3.4 regarding the dress code.
-
Complete the respective pension enrollment paperwork and bring it with you to orientation.
IN PERSON -
FIRST DAY
I-9 Documents need to be presented to HR staff. Refer to checklist:
-
ID Badge Picture
-
Fingerprints for Timeclocks
-
Watch the New Hire Orientation Presentation
-
Safety Presentation
-
Complete Safety Quiz and Return Quiz to Human Resources
-
Employee will log into UKG and complete To Do items (Instructions).
-
Complete and Sign Safety Training Acknowledgement
-
Complete \ Sign Employee Handbook Acknowledgement
-
-
Review and familiarize yourself with the online Employee Handbook.
FIRST WEEK
FULL-TIME/BENEFIT ELIGIBLE
-
Employee will need to log into UKG and complete To Do items (Instructions) within 30 days of hire.
-
For Full-Time or Benefit-Eligible Employees, you will need to complete the benefit enrollment even if you are declining benefits. We will discuss benefits at orientation and answer any questions you might have.
-
- Benefits
- Health
- Dental
- Vision
- Prescription
- Flex Spending – Medical
- Flex Spending – Dependent
- Health Savings Account
- Life Insurance
- Long Term Disability
- Accidental Death/Dismemberment
- Pension – IPERS/MFPRSI
- Deferred Compensation – 457
- Fitness Reimbursement Program
- EAP
- FMLA
- Library Passes
- Pool Passes
- If you or your spouse have additional questions or would like to meet with someone in HR to discuss benefits, please email humanresources@wdm.iowa.gov or call 515-222-3616
OTHER
You will receive a notice from TalentLMS regarding annual compliance training that needs to be completed each calendar year. This will include HR and ITS related training, as well as annual general safety training, and job specific OSHA training.
QUESTIONS?
Where do I get my ID badge?
- ITS - 3577
Where are all the City Facilities?
Who are the Mayor/Council and City Manager?
I, or my spouse, have questions about benefits.
BENEFITS ENROLLMENT
WHAT YOU NEED TO KNOW
Enrollment in benefits can be one of the most important decisions you will make this year.
ELIGIBILITY
Most benefits are effective the first day of the month following the date of hire .
The enrollment deadline is the last day of the month before your effective date (unless noted).
Enrollment requests must be received by Human Resources within 30 calendar days following the date of the event.
DEPENDENT ELIGIBILITY
Your eligible dependents include:
-
Your legal spouse;
-
Married or Unmarried dependents who are:
-
Your natural, adopted, legal guardianship and/or stepchildren from birth until the end of the month in which they reach the age of 26, regardless of whether they are eligible for another group health plan as an employee.
CHANGES
Changes to your benefits enrollment can only be made:
-
At the time of hire
-
During the annual enrollment period
-
July 1 effective date
-
-
Due to a Qualifying Life Event
Qualifying Life Events (QLE) include:
-
Marriage
-
Divorce / Legal Separation
-
Birth of a child
-
Adoption of a child
-
Loss of other employer-sponsored coverage
-
New election of other employer-sponsored coverage
RESOURCES
The Plan Documents & Notices page contains benefit summaries (SBC), summary plan descriptions (SPD), brochures, forms, and applicable applications.
Documents can also be found in UKG.
ENROLLMENT RESOURCES
CITY OF WEST DES MOINES
ENROLL IN YOUR BENEFITS
You have 30 DAYS from your date of hire to enroll in your new benefits.
EDUCATE YOURSELF
-
Take time to review your benefits information.
-
Download your Benefits Enrollment Guide.
-
View your Benefits Presentation.
MAKE DECISIONS
-
Attend benefit enrollment meetings.
-
Compare plans with the Health Plan Compare Tool.
-
Ask questions if there’s anything you do not understand.
Use the mobile app or navigate to UKG READY to:
-
Enroll or re-enroll
-
Make changes to your benefits
-
Add or remove dependents
-
Enroll in flexible spending account(s)
NOTE: This site will be available to you on demand all year. Take some time to review this information and return to this benefits showcase whenever you or your family members have questions or want to review your benefits.
HAVE BENEFIT QUESTIONS?
Contact your TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
HEALTH PLANS
2026 HEALTH COVERAGE
The City of West Des Moines is committed to offering a variety of medical, dental, and vision benefits that provide generous coverage for employees and their covered dependents.
Alight is another resource to help you understand your medical benefits.
We offer Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Eligibility in each plan will be based on enrollment.
Access your enrollment resources here:
PLAN COMPARE TOOL
Jump directly to the plan summary below that you wish to review.
For full plan details, please review the plan documents.
MEDICAL PLANS COMPARISON
MONTHLY RATES |
STANDARD PLAN |
WELLNESS PLAN |
SAVERS HDHP PLAN |
Employee |
$69.41 |
$57.12 |
$48.61 |
Employee + Spouse |
$243.20 |
$179.71 |
$152.78 |
Employee + Child(ren) |
$231.05 |
$170.74 |
$145.15 |
Employee + Family |
$369.06 |
$272.72 |
$231.85 |
PRESCRIPTION DRUG BENEFIT
Vivid Clear Rx
Your prescription drug benefit from Vivid Clear Rx (VCRx) is a different kind of Pharmacy Benefit Manager (PBM). They are committed to providing a pharmacy coverage experience you can clearly understand, as well as outstanding customer service whenever you need them.
VIEW THE PRESENTATION below about VCRx Mail Order:
For full plan details, please review the plan documents.
DOCTOR ON DEMAND
Visit a doctor virtually anywhere, anytime.
Get treated for:
-
Cold and flu
-
Sore throats
-
Allergies
-
Fever
-
Bronchitis, sinus infections
-
Urinary tract infections
-
Pink eye
-
Skin condition
-
Headache
-
Other conditions such as mental health (if covered by your health plan)
HOW TO GET STARTED
HAVE YOUR ID CARD
Have your Wellmark Member ID card ready.
REGISTER OR SIGN IN
Create an account or sign in.
DOCTOR ON DEMAND |
|
What is telehealth? |
Telehealth provides you with access via online video consult to U.S. board-certified doctors so you can resolve non-emergency medical issues without having to visit a doctor's office. |
How much does a consult cost? |
$0 copay |
Non-Emergency Medical Treatments |
You can use it for non-emergency medical situations such as:- cold and flu symptoms
|
Short-Term Prescriptions |
If needed, the doctor can prescribe you short-term prescriptions and have them sent to your pharmacy. Please see below for some common prescriptions.- Amoxicillin
|
When are doctors available? |
There are doctors on call 24 hours a day, 7 days a week. |
How do I use Doctor On Demand? |
1. Log in to myWellmark on your computer to set up your Doctor on Demand account.2. Download the mobile app from the App Store or Google Play.3. Tap "See A Medical Doctor Now," enter your symptoms and begin your virtual visit. |
ALIGHT SERVICES
Formerly known as Compass.
ALIGHT SERVICES |
|
Who is Alight? |
Alight is another resource to help you understand your medical benefits. They assist with questions related to: - Finding more cost-effective healthcare - Finding the right doctor - Reviewing your medical bills |
Doctor Recommendations |
Alight can help you find an in-network doctor in your area. This includes all types of providers; specialists, physical therapists, hospitals, labs, MRI facilities and more. |
Cost Estimates |
Did you know that even if you go in-network for medical services, you may still pay more depending on where you go for care? Alight can assist you in finding the best provider in your area at the best cost. |
Prescription Drug Costs |
Alight can help you compare prices for your prescription drugs. Just contact your Health Pro with the list of prescriptions and they can review them with you. |
Medical Bill Review |
Did you know that over 30% of medical bills are wrong? Alight can help you review your bills and make sure that you aren't paying more than you should for care. You can send the bills by email, fax or mail to your Health Pro for review. Your Health Pro then contacts the insurance company to make sure that everything has been processed correctly. |
Member Portal |
You also have the option of using their online member portal. To get started, go to member.alight.com. |
FAQs |
1. Can Alight assist with issues related to dental and vision benefits? Yes2. Can Alight review old bills? Yes3. Can Alight assist members of my household who are on a different insurance plan? Yes4. How long will it take Alight to respond to my request with an answer? Most requests are answered by the next business day-bill reviews and appeals often take longer5. Does Alight need permission to speak with my doctor or insurance company? Yes-you will need to complete an authorization form giving Alight permission to advocate for you on your behalf |
Who do I contact with questions? |
Email: myhealthpro@alight.com
|
For full plan details, please review the plan documents.
DENTAL PLAN
IN-NETWORK SERVICES |
PPO DENTISTS |
PREMIUM DENTISTS |
Preventive Services |
Covered at 100% |
Covered at 100% |
Deductibles |
$15 Individual$45 Family |
$25 Individual$75 Family |
Basic Services |
Covered at 90% |
Covered at 80% |
Major Services |
Covered at 50% |
Covered at 50% |
Annual Maximum |
$1,000 |
$1,000 |
OrthodontiaFor dependent children
up to age 19
|
$50 deductibleCovered at 50%to a lifetime maximum of $2,000 |
$50 deductibleCovered at 50%to a lifetime maximum of $2,000 |
MONTHLY RATES(RATE AND AVAILABILITYBASED ON MEDICAL PLAN CHOSEN) |
STANDARD PLAN |
WELLNESS PLAN |
SAVERS HDHP PLAN |
Employee |
$0.00 |
$0.00 |
$36.15 |
Employee + Spouse |
$80.32 |
$36.13 |
$72.28 |
Employee + Child(ren) |
$80.32 |
$32.57 |
$68.72 |
Employee + Family |
$80.32 |
$96.10 |
$132.25 |
For full plan details, please review the plan documents.
VISION PLAN
IN-NETWORK SERVICES |
VISION BENEFIT |
Exam1 every 12 months
|
$10 copay |
Eyeglass Frames*1 every 24 months
|
In-network:Up to $120 |
Eyeglass Lenses *1 every 12 months
|
In-network:Single Lined-$25Bifocal Lined-$25Trifocal-$25Lenticular-$25 |
Contact Lenses *1 every 12 months
|
Conventional In-network:Up to $120Medically Necessary In-network:Plan pays 100% after $0 copay |
*Charges for lenses, frames, and contact lenses above the available benefit will be the responsibility of the participant.
**Plan allows only lenses or contacts within the calendar year not both.
MONTHLY RATES(RATE AND AVAILABILITYBASED ON MEDICAL PLAN CHOSEN) |
STANDARD PLAN |
WELLNESS PLAN |
SAVERS HDHP PLAN |
Employee |
N/A |
$0.00 |
$9.48 |
Employee + Spouse |
N/A |
$0.00 |
$18.96 |
Employee + Child(ren) |
N/A |
$0.00 |
$16.59 |
Employee + Family |
N/A |
$0.00 |
$21.33 |
HSAs & FSAs
To learn more about the differences, watch the video, "HSA vs. FSA."
Go deeper and learn the different kinds of accounts and how they differ in eligibility, ownership, and how money can be used. Download the flyer, "HSA vs. FSA vs. DCFSA."
For full plan details, please review the plan documents.
HEALTH SAVINGS ACCOUNT (HSA)
An HSA can help you lower your taxes, cover some expenses your plan doesn't, and even help save for retirement.
HSA OVERVIEW |
|
To be eligible you must:*Note: If your eligible dependent is covered under Medicare, you can continue contributing to the HSA |
• Be covered under a High Deductible Health Plan (HDHP) • Not be claimed as a dependent on someone else's tax return • Not maintain a full-purpose Healthcare FSA • Not be enrolled in Medicare* • Have not received VA benefits within the past three months • Not have a spouse with an full-purpose FSA plan through their employer |
Maximum contributions |
Single: $4,400 Family: $8,750 Catch-up: $1,000 (those 55+) |
Pre-tax contributions? |
Yes |
City of West Des Moines contributions? |
If you are enrolled in the Savers Medical Plan, you are eligible for Health Savings Account credits.
|
Availability of funds |
Funds must accumulate before using |
Use it or lose it? |
No, unused funds roll over from year to year |
Can you take it with you if you leave the company? |
Yes |
ELIGIBLE EXPENSESBeyond Your Plan Coverage |
|
More common examples |
|
Less common examples |
|
Download the full list from the Internal Revenue Service |
|
Also, try: |
|
For full plan details, please review the plan documents.
FLEXIBLE SPENDING ACCOUNTS (FSA)
An FSA can help you use pretax money to pay for certain out-of-pocket health expenses or dependent care expenses.
FSA OVERVIEW |
|
How do Flexible Spending Accounts compare? |
Healthcare FSA: A full-purpose FSA that's best for predictable medical, dental, or vision expenses
Limited Purpose FSA: Can be used for dental and vision only
Dependent Care FSA: Covers child or dependent care needed, so you (and your spouse, if applicable) can work |
Eligibility rules |
If you are enrolled in a High Deductible Health Plan (HDHP), you can only enroll in a Limited Purpose Flexible Spending Account. |
Maximum contributions |
Healthcare and Limited Purpose: $3,400
Dependent Care: $7,500 ($3,750, if filing Single) |
City of West Des Moines contributions? |
If you are enrolled in the Wellness Medical Plan, you are eligible for Flexible Spending Account credits.
|
Pre-tax contributions? |
Yes |
Availability of funds |
Healthcare and Limited Purpose: Available on day 1
Dependent Care: Funds must accumulate before using |
Use it or lose it? |
Yes, however, the FSA allows you to roll over up to $660 of unused money into the next plan year. |
Can you take it with you if you leave the company? |
No |
ELIGIBLE EXPENSESBeyond Your Plan Coverage |
|
Common examples |
|
Download information on Health Care and Limited FSAs from the Internal Revenue Service |
|
Download information on Child and Dependent Care Expenses from the Internal Revenue Service |
|
Also, try: |
|
HAVE BENEFIT QUESTIONS?
Contact your TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
RETIREMENT, LIFE, & SUPPLEMENTAL
2026 LIFE, RETIREMENT, & SUPPLEMENTAL BENEFITS
We offer life, disability, and retirement plans to help you plan for your family's financial security.
For full 457/Deferred Comp Plans details, please VISIT the benefit details page.
For full plan details, please review the plan documents.
BASIC LIFE INSURANCE
LIFE AND AD&D |
CLASS 2EMPLOYEE-PAID |
CLASS 3EMPLOYEE-PAID |
ELIGIBLE MEMBERS ARE:
|
CLASS DEFINITION:All other Members who work at least 40 hours each week. |
CLASS DEFINITION:Non-bargaining Members who work at least 30 but fewer than 40 hours each week. |
EMPLOYEE BENEFIT |
0.5 X your annual earnings, rounded to the next higher multiple of $1,000.The maximum amount is $300,000, and the minimum amount is $10,000. |
0.5 X your annual earnings, rounded to the next higher multiple of $1,000.The maximum amount is $300,000, and the minimum amount is $10,000. |
SPOUSE BENEFIT |
$2,500 |
You may apply for Dependents Life Insurance in the amount of $2,500 |
CHILD BENEFIT |
$2,500 |
You may apply for Dependents Life Insurance in the amount of $2,500 |
ADDITIONAL LIFE INSURANCE
LIFE AND AD&DEMPLOYEE-PAID |
BENEFITS |
GUARANTEE ISSUE** |
EMPLOYEE BENEFIT |
Increments of $10,000 up to $300,000 |
New Hire: up to $100,000Open Enrollment: up to $0 |
SPOUSE BENEFIT |
Increments of $5,000 up to $150,000 |
New Hire: up to $50,000Open Enrollment: up to $0 |
CHILD BENEFIT |
Increments of $2,000 up to $10,000 |
New Hire: up to $10,000Open Enrollment: up to $0 |
*100% of the cost of this benefit is covered by the City of West Des Moines.
**New Hire / Open Enrollment Guaranteed Issue is the amount you can elect before you are required to complete a health questionnaire, otherwise known as Evidence of Insurability (EOI). To complete your EOI form click here.
For full plan details, please review the plan documents.
DISABILITY INCOME REIMBURSEMENT
EMPLOYEE PAID BENEFITS |
VOLUNTARY LONG-TERM INSURANCE |
Coverage amount |
60% of monthly income,Maximum $15,000 |
Maximum payment period |
Social Security Normal Retirement Age (SSNRA) |
Benefits begin after |
Day 90 |
Pre-existing |
3 months / 12 months look back |
Eligibility |
All regular employees of the City.You must be at work at least 30 hours each week and a citizen or resident of the United States or Canada. |
DESIGNATE YOUR BENEFICIARY(S)
Choosing beneficiaries is an act of love and foresight. It secures the stability of your loved ones and empowers the causes closest to your heart.
First, collect the information you will need, such as:
-
Full legal name
-
Date of birth
-
Relationship (if applicable)
-
Tax Identification Number (TIN)
-
Social Security Number (SSN)
-
Employer Identification Number (EIN)
-
-
Mailing address
-
Email address
-
Phone number
Then, log in to UKG to add or change your beneficiary(s).
HAVE BENEFIT QUESTIONS?
Contact your TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
TOOLS &
TRAINING
TOOLS & TRAINING
Get payroll information at your fingertips, guidance on how to work from home and organize your day, and tips for stretching and taking breaks.
PAYROLL SYSTEM ACCESS
For full-time and part-time employees.
For seasonal and/or temporary employees.
How to enter a time-sheet change request.
PAYROLL INFORMATION
Learn what you need to know about the payroll platform. For details, please review the documents.
TOOLS & RESOURCES
THE FIRST FIFTEEN
Reframe the First 15 minutes of your day by planning the rest of your day with this resource.
YOUR HOME OFFICE
If you find working from home becoming uncomfortable by the end of the day, this will help!
ERGONOMIC ASSESSMENT
Please get in touch with your Human Resources representative to request an Ergonomic Assessment.
TRAINING
TalentLMS FOR THE CITY OF WEST DES MOINES
Your user name will be your employee number.
If you do not know, or forgot your password, use the Forgot Password link on the first screen.
HAVE BENEFIT QUESTIONS?
Contact your TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
DOCUMENTS & NOTICES
PLAN DOCUMENTS & LEGAL NOTICES
Download the documents you need for each benefit plan you are enrolled in.
ANNUAL LEGAL NOTICES
MEDICAL STANDARD PLAN
MEDICAL WELLNESS PLAN
PRESCRIPTION DRUG
TELEHEALTH DOCUMENTS
FLEXIBLE SPENDING ACCOUNT (FSA) DOCUMENTS
HEALTH SAVINGS ACCOUNT (HSA) DOCUMENTS
LIFE INSURANCE DOCUMENTS
LONG-TERM DISABILITY DOCUMENTS
EAP DOCUMENTS
COMPLIANCE POSTERS/NOTICES
FEDERAL
COMPLIANCE POSTERS/NOTICES
STATE
HAVE BENEFIT QUESTIONS?
Contact your TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
NEED HELP?
CONTACT INFORMATION
Benefits contact information for when you need answers.
MEDICAL BENEFIT CONCIERGE
Alight
WEB: member.alight.com
EMAIL: myhealthpro@alight.com
PH: 800-513-1667
DENTAL CARRIER
Delta Dental
WEB: deltadentalia.com
PH: 800-544-0718
PPO (In-Network) or Premier Networks
HUMAN RESOURCES
City of West Des Moines
EMAIL: humanresources@wdm.iowa.gov
PH: 515-222-3616
FAX: 515-273-0601
HAVE BENEFIT QUESTIONS?
Contact your TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
BENEFITS EDUCATION
BENEFITS EDUCATION VIDEOS
Understand confusing benefits terms by browsing our extensive video library.
BENEFITS BASICS
PRESCRIPTION DRUGS & WISE CONSUMER OF HEALTHCARE
MEDICAL
DENTAL & VISION
HEALTH SAVINGS ACCOUNT (HSA)
FLEXIBLE SPENDING ACCOUNT (FSA)
LIFE & SUPPLEMENTAL
DISABILITY INSURANCE
ADDITIONAL SUPPLEMENTAL
EMPLOYEE ASSISTANCE & WELLNESS
ADDITIONAL COVERAGES
FINANCIAL BENEFITS
HAVE BENEFIT QUESTIONS?
Contact your TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
ENROLL TODAY!
ENROLL IN YOUR BENEFITS
Enrolling in your benefits or changing your existing enrollment is as easy as online shopping.
EDUCATE YOURSELF
Explore this portal and learn more about your benefits to ensure you and your family have the right protection for the next year.
MAKE DECISIONS
Make your benefit decisions and make sure you have what you need to enroll...
Do you have your Dependents' birthdays and Social Security Numbers?
How about your Beneficiary(s)' address?
Have you decided how much to contribute to your HSA or FSA?
Having correct First and Last names on hand is also helpful.
HAVE BENEFIT QUESTIONS?
Contact your TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
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