Welcome Retirees!

We are Aptia365, an established leader in retiree benefits, and we have partnered with Clariant to provide all of your retiree medical and life administration services. This website provides you with a convenient place to get your questions answered about your medical benefits. 

If you don't find the information you are looking for on this website or if you have questions, please contact the Clariant Retiree Benefit Center at 1-855-236-5992.

Pre 65 Retiree Medical Plan
Clariant offers two medical plan options for eligible pre-65 retirees. Click below to learn more.
 
 
 
Learn More
Life Insurance
Clariant provides life coverage to eligible retirees. Click below to learn more.
 
 
 
Learn More
My Benefits
“My Benefits” is a self-service tool providing 24-hour access to your Plan information for those currently enrolled.
 
 
Learn More

Helpful information:

The Clariant Retiree Benefit Center customer service representatives are available between the hours of Monday through Friday from 8:00 am - 9:00 pm EST to assist you. Our dedicated toll-free phone number is 1-855-236-5992. You can also email for assistance at retiree.service@aptia-group.com.


The Clariant Retiree Benefit Center will be responsible for communicating all member enrollments and eligibility to each of the carriers. If there are any questions regarding the activation of your coverage with a carrier you will need to contact the Clariant Retiree Benefit Center.

Please contact us directly for:

  • Plan eligibility/effective date information/questions

  • Enrollment status/coverage elections

  • Requests for enrollment materials, age outs and new retiree information

  • Billing, rate and payment questions, duplicate bill requests

  • Address, phone, or email address changes

  • Beneficiary updates

  • Termination of coverage for yourself or dependents

  • Death notifications

  • Requests for benefit summaries and/or Summary Plan Descriptions

  • General benefit information for the retiree medical program

  • How to obtain ID cards/other benefit information from vendor(s)

  • Qualified Status Change

  • Designation of an authorized representative or Power of Attorney

All monthly bills are generated the first Saturday of each month for the next month’s premium due. Below is an example of how the billing process works:

  • The bill for October premium is generated on the 1st Saturday in September and payment will be due October 1.

  • If full payment is not received by the October premium due date, 10/1, a second billing notice generates on the 1st Saturday in October. This billing notice will include the November premium amount in addition to the October amount due.

  • October’s premium payment must be received by Retiree Service Center no later than October 31st in order to keep coverage active.

 

If there is an address change, please contact the following applicable parties to ensure your records are correct:

  • Clariant Retiree Benefit Center – Medical and Life - Clariant Retiree Benefit Center customer service representatives are available between the hours of Monday through Friday from 8:00 am - 9:00 pm EST to assist you. Our dedicated toll-free phone number is 1-855-236-5992. You can also email for assistance at retiree.service@aptia-group.com. You can also make this change by using the My Benefits account.
  • Other Retiree Programs – Please remember to contact the providers of other retiree programs you may be enrolled in such as Pension and 401(k) to change your address accordingly.

Click Here for the 2026 Holiday Schedule.

Provided by Aptia Insurance Services Group LLC. 

AR Insurance License #100102691

CA Insurance License #0G39709

TX Insurance License #1850385

 

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