2024 Benefits and Perks

Welcome!

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft a comprehensive benefits package that includes medical and dental coverage, tuition reimbursement, flexible schedules, retirement planning, and discounts on your favorite brands — just to name a few!

We created this site to help our valued employees understand and appreciate the extensive benefits package we offer. 

Employee Benefits Resource Website

Benefit Questions?
Call: 888-888-8888

Benefits Frequently Asked Questions

Agents Benefits Highlights

Core Benefits Highlights

Benefit Resource Library

Explore the resources below to learn more about your benefits and perks:

Medical Benefits

Blue Cross Blue Shield of Texas (BCBS) (Core Medical - HDHP and PPO)

• Website: 
• Phone: 

HPI (Agent Medical - HDHP and PPO)

• Website:
• Phone: 
• Pathways concierge: 

American Worker (Core & Agent Limited MEC Medical Option)

• Website: 
• Phone: 

Prescription Drug (Rx) Benefits

CVS Caremark (BCBS and HPI Members)

• Website: 
• Phone: 

CerpassRx (American Worker Members)

• Website: 
• Phone: 

Dental and Vision Benefits

CIGNA Healthcare (Dental PPO or HMO)

• Website: 
• Phone: 

UnitedHealthcare (UHC) (Vision)

• Website: 
• Phone: 

Life, AD&D and Disability Benefits

Prudential 

• Website: 
• Medical Underwriting: 
• Disability/ Family Medical Leave Claims: 
• Life Insurance Claims/ Waiver of Premium: 
• Life Insurance Conversion Unit*:   
• Life Insurance Portability Unit*:  
• When is EOI Required

Voluntary Coverage

AFLAC

• Website: 
• Phone: 
• Accident Coverage
• Critical Illness Coverage
• Hospital Indemnity Coverage
• AFLAC Claims Process

Chubb

• Phone: 
• Chubb Lifetime-Term Coverage
• Chubb Claims Process
• Chubb Claim Form

HSA and FSA

Optum Bank (Health Savings Accounts)

• Website: 
• Phone:
• HSA User Guide
• HSA Qualified Expenses

Flexible Spending Accounts (Health, Dependent Care & Commuter Benefits)

• Website: 
• Phone: 

401(k) Benefits

Merrill, a Bank of America Company, Benefits Online

• Website: 
• Phone: 
• 401(k) Plan Highlights

The Atlantic Group (Free Financial Counseling)

• Phone: 
• About The Atlantic Group

• Federal Tax Savers Credit

Employee & Member Discounts

Perk Spot (Employee Discounts)

• Website: 

Pet Benefit Solutions (Discount Program)

• Website: 
• Phone: 

Liberty Mutual (Auto & Property Insurance)

• Website:
• Phone:

• BCBS Members - Blue 365 Discounts

• HPI Member Discounts

Required Notices

• BCBS 2023 Notice of Creditable Coverage
• HPI 2023 Notice of Creditable Coverage
• MEC Plan 2023 Notice of Non-Creditable Coverage
• CHIP Notice
• HIPAA Special Enrollment Rights
• Paperwork Reduction Act Statement
• Women's Health Cancer Rights Notice
• Agents - Look Back Measurement Period

Have benefit questions?

Employee Benefit Resource Center - 888-888-8888, M-F 8a-8p CT (excluding holidays)

Alorica Benefits -