Hello,

Thank you for completing your enrollment with Curative!

My name is Kimberly, and I serve as the Curative Benefits Liaison for Volusia County Schools. As a fellow VCS employee, I understand that transitioning to a new insurance provider can feel overwhelming. Please know that I’m here to support you every step of the way—helping you navigate your Curative benefits with clarity, confidence, and care throughout this transition and beyond.

If you weren’t able to hear the presentation from Curative, please take a moment to review here: Curative for VCS.

What Happens Next:

• Plan Activation: Your Curative coverage begins on October 1, 2025.

• Member Portal Access: You’ll be able to set up an account here: https://health.curative.com/.

• This is where you can schedule your baseline visit, to be completed within 120 days of your plan's effective date.
• This is also where you will obtain the Curative Pass for all care/services under the EPO Value plan.
• ID Cards: Watch for your Curative Member ID cards arriving by mail.
• Baseline Visit: Schedule your required Baseline Visit to maintain access to $0 out-of-pocket benefits once your plan is active.
• Provider & Medication Search: Begin identifying your preferred providers and covered medications.
• If your current providers are in-network with Curative, you will retain these doctors under your new plan.
• You will still need an active Curative Pass to receive care – this can be obtained through the Member Portal and/or your care navigator once your plan becomes active.

Please review the attached guide HERE to understand how the EPO Value plan works and ensure your care remains fully covered at $0 to you.

Need Help?

If you have general questions, please feel free to contact me directly. I’m happy to assist or guide you to the appropriate resource. For personal medical concerns, I respect your privacy and want to ensure you receive the support you need, regardless of my involvement. If you prefer to explore options independently, the following resources may be helpful:

• Healthcare Navigator
• Your Care Navigator is your go-to source for all things Curative and will be your direct point of contact if you have questions or concerns about your coverage. Your Care Navigator can help you find providers and navigate your benefits to help you reach your health goals. You do not need to wait until the Baseline Onboarding to connect with your Care Navigator.
• Call/text/email your healthcare navigator once their assigned for assistance with continuity of care or time-sensitive needs): carenavigator@curative.com
• Curative Member Services
• Open 24/7 for general questions and member assistance:
• Phone: 833-322-8272
• Email: health@curative.com

Please take a moment to review the information linked below. Each document offers insight into various aspects of Curative that may be unfamiliar to you. Gaining a clear understanding of how Curative operates can help build confidence as we transition into our new benefits plan.

Curative Cash Card

Baseline Visit

Common Procedures & Costs

Additional Resources:

• General Info
• Provider Directory
• Pharmacy Info
• TeleHealth Services
• FAQs