IN-NETWORK
BENEFITS |
HDHP with HSA* |
Choice |
Preventive Care† |
Covered at 100% |
Covered at 100% |
Deductible |
$2,250 Single$4,500 Family
|
$1,250 Single$2,250 Family |
Coinsurance§ |
You pay 20% (after deductible)
|
You pay 20% (after deductible)
|
Out of Pocket Maximum |
$3,500 Single$6,850 Family |
$3,000 Single$6,000 Family |
Office Visit Copay |
20% After Deductible |
$25 PCP$45 Specialist$100 Urgent Care$10 Virtual Visits
|
Emergency Room Copay |
20% After Deductible |
$175 Copay+ 20% After Deductible |
Prescription DrugDeductibleCost Per Tier |
Medical deductible applies
|
Deductible: $100 / $300
|
Hilldrup
Welcome to Your Benefits Portal
Explore this portal to understand your options, make confident choices, and enroll with ease. Ensure you and your family are covered for the year ahead.
Open Enrollment
November 2 - November 13, 2026
This is your opportunity to make changes to your current health benefit elections for the 2027 plan year.
We partner with ADP WorkforceNow to simplify enrollment. With ADP, you can:
-
Enroll or re-enroll
-
Make changes to your benefits
-
Add or remove dependents
-
Enroll in flexible spending account(s)
NOTE: This site will be available to you on demand all year. Take some time to review this information and return to this benefits portal whenever you or your family members have questions or want to review your benefits.
Unlock Benefits Clarity
Monthly Minute Communications Library
Ever feel lost in the world of employee benefits? We know it can be confusing. Our Monthly Minute communications library and your company's Benefits Education video library provide clear, concise information to help you understand your valuable benefits package.
Qualifying Life Events (QLE)
This is a change in your situation - like getting married, having a baby, or losing health coverage - that may allow you to enroll in health insurance outside the yearly Open Enrollment Period.
Preventive Care
This step can help prevent future health concerns and lower health insurance costs. Learn more about what's covered and what isn't.
Additional Coverage
Coverage at your fingertips - Home, Auto, and More! Get agent recommendations based on your needs.
Approaching Retirement?
Understanding how Medicare works-and how it compares to your current coverage-can help you make informed decisions.
Benefits Questions?
Our Benefits Staff is Here to Help
We're proud to offer a wide array of benefit options. Let us help you make educated choices about your healthcare coverage so that you and your family can make the most of your benefits.
If you have any questions, please contact your TRUEAdvocate Team!
A team member will respond within 24 hours.
Monday - Friday | 7:30 a.m. - 5:00 p.m., Central Time (CT)
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
Welcome
New Hires
What You Need To Know
Enrollment in benefits can be one of the most important decisions you will make this year.
Take time to review your benefits information.
Attend benefit enrollment meetings.
Ask questions when you do not understand.
ELIGIBILITY
Most benefits are effective the first day of the month following the date of hire for full-time employees working a minimum of 30 hours per week.
Enrollment requests must be received by Human Resources within 30 calendar days following the date of the event.
DEPENDENT ELIGIBILITY
Your eligible dependents may include:
- Your legal spouse or eligible domestic partner
- Your eligible dependent children, including natural, adopted, stepchildren, and children for whom you have legal guardianship
- Eligible children may remain covered until age 26, regardless of student status, marital status, or access to other employer-sponsored coverage
Refer to plan documents for complete eligibility requirements and dependent verification guidelines.
ENROLLMENT DEADLINE
All new hires must make their elections within 30 days of your hire date.
CHANGES
Changes to your benefits enrollment can only be made:
-
At the time of hire
-
During the annual enrollment period
-
January 1 effective date
-
-
Due to a Qualifying Life Event
Qualifying Life Events (QLE) include:
-
Marriage
-
Divorce / Legal Separation
-
Birth of a child
-
Adoption of a child
-
Loss of other employer-sponsored coverage
-
New election of other employer-sponsored coverage
RESOURCES
The Plan Documents & Notices page contains benefit summaries (SBC), summary plan descriptions (SPD), brochures, forms, and applicable applications.
Documents can also be found in ADP:
ENROLL IN YOUR BENEFITS
You have 30 DAYS from your date of hire to enroll in your new benefits.
EDUCATE
Explore this portal and learn more about your benefits to ensure you and your family have the right protection for the next year.
EVALUATE
Make your benefit decisions and ensure you have what you need to enroll...
Do you have your Dependents' birthdays and Social Security Numbers?
How about your Beneficiary(s)' address?
Having correct First and Last names on hand is also helpful.
We partner with ADP to simplify the enrollment process! With ADP you can:
- Enroll or re-enroll
- Make changes to your benefits
- Add or remove dependents
- Enroll in flexible spending account(s)
NOTE: This site will be available to you on demand all year. Take some time to review this information and return to this benefits portal whenever you or your family members have questions or want to review your benefits.
Benefits Questions?
Our Benefits Staff is Here to Help
We're proud to offer a wide array of benefit options. Let us help you make educated choices about your healthcare coverage so that you and your family can make the most of your benefits.
If you have any questions, please contact your TRUEAdvocate Team!
A team member will respond within 24 hours.
Monday - Friday | 7:30 a.m. - 5:00 p.m., Central Time (CT)
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
MEDICAL
2027 MEDICAL BENEFITS
Administered by Health Plans, Inc.(Cigna Network).
Hilldrup is committed to offering a variety of medical benefits that provide generous coverage for employees and their covered dependents. We offer medical plans to fit your budget and needs.
Rx administered by MedOne.
Prescription Drug is administered through MedOne. MedOne has partnered with CanaRx and RxManage, which offer simple, safe, and smart ways for members to get brand-name maintenance medications from licensed and regulated pharmacies in tier 1 countries such as the United Kingdom, Australia, New Zealand, and Canada.
Use In-Network Providers
What does it mean to go to an in-network provider? When your doctor or hospital is considered “in-network” it means that your provider has negotiated to offer their services at a lower rate.
The network that you belong to when you participate in depends on the Medical plan you choose to enroll in.
-
HDHP with HSA = Cigna PPO Network
(In and out-of-network benefits)
-
Choice Medical Plan = Cigna PPO Network
(In-network benefits ONLY)
To find out if your provider or facility is in-network:
-
Visit www.hpitpa.com
-
Under "Your Resources" click "Find a Provider"
-
Select "Cigna" to find in-network doctors.
Medical Plans Comparison
* HDHP is a low monthly premium plan with a future savings account.
† Preventive Care is defined by the Affordable Care Act (ACA). Visit Healthcare.gov/coverage/preventive-care-benefits to access a list of covered preventive services by gender and age.
§ Coinsurance is what you pay out of pocket after the deductible is met.
BI-WEEKLY RATE |
HDHP with HSA |
Choice |
Employee |
$54.08 |
$99.51 |
Employee + Spouse |
$256.34 |
$375.32 |
Employee + Child(ren) |
$196.85 |
$314.75 |
Employee + Family |
$426.15 |
$637.06 |
Prescription Drugs
For full plan details, please review the plan documents.
CANARx
BRAND NAME MAINTENANCE DRUGS
CANARX is a voluntary international mail-order option. CANARX offers hundreds of brand-name maintenance medications that you can get copay-free! Medications are shipped directly to your door from licensed and regulated pharmacies located in Canada, the United Kingdom, and Australia.
All medications are backed by a Quality Assurance Team of doctors and pharmacists, as well as 20-plus years of experience in the industry. To be eligible for the CANARX program, you must be an existing member of a health insurance plan that currently has CANARX implemented as an additional option for prescription medication coverage.
Phone 866-893-6337 or visit canarx.com.
RxManage
SPECIALTY MEDS
International prescription sourcing can save you up to 70% on Specialty prescriptions compared to US pricing. Your Prescription drug carrier, MedOne, offers a suite of specialty cost containment solutions with RxManage.
Included in the suite is the opportunity to internationally source specialty medications. MedOne has partnered with a selection of international pharmacy vendors that offer access to medications from other countries at much lower costs to MedOne clients and members. This means savings for you on Specialty prescription drugs.
To get enrolled to save money on Specialty Rx call our Patient Care Coordinators at 877-794-2218 or email PCC@myRxAlly.com.
4 Ways to SAVE on Prescription Drug Costs
Many are feeling the strain of rising healthcare costs. Learn how to alleviate the burden of prescription medication costs and prioritize your health!
Hinge Health
Personalized exercise therapy for joint and muscle pain.
Hinge Health offers expert-developed exercise plans for lasting pain relief, with support from a physical therapist and health coach.
Who is Eligible?
Employees and eligible dependents aged 18+ enrolled in a medical plan through their employer. Hinge Health is available at no additional cost.
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
TELEMEDICINE
2027 TELEMEDICINE
Administered by Doctor On Demand.
Get access to care 24/7 with Doctor On Demand. A Virtual Visit lets you see a doctor from your mobile device or computer without an appointment.
DOCTOR ON DEMAND
For full plan details, please review the plan documents.
Visit a doctor virtually anywhere, anytime.
Get access to care 24/7 with Virtual Visits. A Virtual Visit lets you see a doctor from your mobile device or computer without an appointment.
Choose a Doctor on Demand network provider & pay:
-
Choice Plan: $10
-
HDHP with HSA Plan: 20% after deductible
To learn more and start a visit, go to doctorondemand.com/health-plans-inc. You can also go directly to the Doctor on Demand mobile app.
USE WHEN:
-
If you're considering the ER or urgent care for a non-emergency medical issue
-
Your trusted primary care physician is not available to see you right away
-
You or your family are traveling and in need of medical care
-
Assistance is needed during or after business hours, nights, weekends, and holidays
-
When you need to speak to a trusted professional from the comfort of home
-
When leaving home to see a licensed physician just isn't possible
GET TREATED FOR:
-
Cold and flu
-
Sore throats
-
Allergies
-
Fever
-
Bronchitis, sinus infections
-
Urinary tract infections
-
Pink eye
-
Skin condition
-
Headache
-
Other conditions such as mental health (if covered by your health plan)
HOW TO GET STARTED
DOWNLOAD THE APP
Download the Doctor On Demand app.
HAVE YOUR ID CARD
Have your Medical Member ID card ready.
REGISTER OR SIGN IN
Create an account or sign in.
TIPS FOR REGISTERING
Locate your member ID number on your Medical plan ID Card.
Have your credit card or HSA ready to cover any costs not covered by your health plan.
Choose a pharmacy that’s open in case you’re given a prescription.
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
DENTAL & VISION
2027 DENTAL & VISION BENEFITS
Administered by Delta Dental and Davis Vision.
As part of the comprehensive health insurance coverage, we offer Dental and Vision plans administered through Delta Dental and Davis Vision.
✨ If you have an HSA or FSA, you can use these funds to cover eligible expenses, such as your deductible or copay.
IN-NETWORK SERVICES |
PPO DENTISTS |
Annual Benefit Maximum |
$1,500 |
Benefit Roll-Over (non-orthodontic)
|
Max roll-over:$375 per year up to $3,000 totalwhen combined with Annual Benefit Max |
Deductible |
$25 Individual$75 Family
|
Preventive Services: Type 1
|
Covered at 100% |
Basic Services: Type 2
|
You pay 20% (after deductible)
|
Major Services: Type 3
|
You pay 50% (after deductible)
|
Orthodontic
|
You pay 50% (after deductible)
|
Healthy Smile Healthy You |
One additional exam and cleaning per benefit year if diagnosed with: diabetes, pregnancy, certain cardiac conditions & cancer treatment. Contact Delta Dental prior to receiving additional treatment. |
Hearing Aid Benefit |
Average savings of 66% off retail pricing,Call 877-593-0051 |
COVERAGE LEVEL |
BI-WEEKLY RATE |
Employee |
$8.00 |
Employee + Family |
$16.00 |
IN-NETWORK SERVICES |
VISION BENEFIT |
Eye Exam |
$10 copay |
Materials Copay |
$25 (waived for elective contact lenses) |
Eyeglass Frames* |
$130 allowance + 20% discount on balance Extra $50 frame allowance at Visionworks |
Contact Lenses* **
|
$130 allowance + 15% discount on balance |
Laser Correction Surgery Discount |
40 to 50% off national average price at Davis Vision participating laser center |
Frequency |
Exam: every calendar year
|
*Charges for lenses, frames, and contact lenses above the available benefit will be the responsibility of the participant.
**Plan allows only lenses or contacts within the calendar year not both.
COVERAGE LEVEL |
BI-WEEKLY RATE |
Employee |
$2.04 |
Employee + Family |
$4.93 |
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
HSA & FSA
2027 HSA & FSA BENEFITS
Administered by Optum Bank.
HSAs and FSAs help you save pre-tax dollars for healthcare or dependent care. Eligibility in each plan will be based on enrollment.
To learn more about the differences, watch the video, "HSA vs. FSA."
Go deeper and learn the different kinds of accounts and how they differ in eligibility, ownership, and how money can be used. Download the flyer, "HSA vs. FSA vs. DCFSA."
PRE-TAX SPENDING ACCOUNTS
For full plan details, please review the plan documents.
SERVICES |
FLEXIBLE SPENDING ACCOUNT (FSA) |
HEALTH SAVINGS ACCOUNT (HSA) |
If you are enrolled in the... |
Choice Medical Plan* |
HDHP Plan with HSA* |
How does money get into the account? |
You contribute money pre-tax every paycheck |
You contribute money pre-tax every paycheck |
How much can I put into the account each year? |
There is no minimum contribution.
|
There is no minimum contribution.The maximum is:
|
Availability of funds in account |
Available on day 1 |
Funds must accumulate before using |
What can you spend money on? |
Any qualified healthcare expense, including dental and vision expenses |
Any qualified healthcare expense, including dental and vision expenses. After age 65, you can use the money for anything you wish, without penalty |
What happens if you don’t use the money by the end of the year? |
You can roll over a max of $700 of unused funds to the next year |
You can keep the money, and your balance grows with interest. |
How do I qualify to contribute? |
You must not be contributing to a Health Savings Account.
|
|
What happens to the money if I leave the company? |
You lose the money |
You keep the money |
*Amounts are pro-rated based on hire date. Hilldrup will open your HSA/FSA/Limited Purpose FSA on behalf of enrolled employees with Optum, respectively.
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
LIFE & SUPPLEMENTAL
2027 LIFE & SUPPLEMENTAL BENEFITS
Administered by Guardian.
We offer life, disability, and additional coverage plans to help you plan for your family's financial security.
LIFE INSURANCE
Hilldrup provides all full-time employees with a Basic Life benefit. AD&D will pay an additional benefit that is equal to your life benefit if the loss is due to accident or injury.
For full plan details, please review the plan documents.
Basic Life and AD&D Insurance*COMPANY-PAID |
|
Life & Accidental Death & Dismemberment |
Employee: 1x base salary up to $150,000 |
Life Benefit |
Spouse: $2,000
|
Age Reduction |
Benefits are reduced by 33% at age 70 and 66% at age 75. |
Additional Life and AD&D
EMPLOYEE-PAID
Employee Benefit |
|
$10,000 increments to a maximum of $500,000
AD&D: Maximum 1 times life amount |
|
Guaranteed Issue** $150,000 |
Spouse Benefit |
|
$5,000 increments to a maximum of $250,000
AD&D: Maximum 1 times life amount |
|
Guaranteed Issue** $50,000 |
Child(ren) Benefit |
|
$1,000 increments to a maximum of $10,000
AD&D: Maximum 1 times life amount |
|
Guaranteed Issue** $10,000 |
You are required to purchase employee coverage in order to purchase coverage for your spouse and /or children.
*100% of the cost of this benefit is covered by Hilldrup.
**New Hire / Open Enrollment Guaranteed Issue is the amount you can elect before you are required to complete a health questionnaire, otherwise known as Evidence of Insurability (EOI). To complete your EOI form click here
*100% of the cost of this benefit is covered by Hilldrup.
**New Hire / Open Enrollment Guaranteed Issue is the amount you can elect before you are required to complete a health questionnaire, otherwise known as Evidence of Insurability (EOI). To complete your EOI form click here
Benefits |
Short-Term DisabilityEMPLOYER PAID |
Long-Term DisabilityEMPLOYEE PAID
|
Coverage Amount |
60% up to $1,600/week |
50% up to $5,000/month |
Maximum Benefit Payment Period |
13 Weeks |
To age 65 |
Benefits Begin |
8th Day of Disability |
91st Day of Disability |
Pre-existing conditions |
Not Applicable |
For the first 12 months of enrollment, lookback exclusion for diagnosis within past 12 months |
Designate Your Beneficiary(ies)
Choosing beneficiaries is an act of love and foresight. It secures the stability of your loved ones and empowers the causes closest to your heart.
First, collect the information you will need, such as:
-
Full legal name
-
Date of birth
-
Relationship (if applicable)
-
Tax Identification Number (TIN)
-
Social Security Number (SSN)
-
Employer Identification Number (EIN)
-
-
Mailing address
-
Email address
-
Phone number
Then, log in to ADP to add or change your beneficiary(s).
SUPPLEMENTAL INSURANCE
Why supplemental insurance? Think of your main health insurance as your primary safety net that helps with doctor visits and major medical bills. Supplemental insurance acts as an extra layer of protection for specific situations.
ACCIDENT INSURANCE
Accident insurance helps to pay for expenses incurred during an off-the-job accident. Benefit payments can help you with your medical deductibles and copays, and cover household expenses like groceries, mortgage payments, and childcare. The following is a summary of covered benefits. To see the full benefit plan design and exclusions, see your plan document.
For full plan details, please review the plan documents.
SERVICES |
BENEFIT |
Accident ER Treatment |
$175 |
Accident Follow-Up Visit –Doctor |
$50 up to 6 treatments |
Air Ambulance |
$1,000 |
Ambulance |
$200 |
Appliance
|
Up to $500 |
Blood/Plasma/Platelets |
$300 |
Burn - Skin Graft |
50% of burn benefit |
Chiropractic Visits |
$50 per visit, up to 6 |
Concussions |
$200 |
Dislocations |
Schedule up to $5,000 |
Emergency Dental Work |
Crown: $300 Extraction: $75 |
Eye Injury |
$300 |
SERVICES |
BENEFIT |
Fracture |
Schedule up to $6,000 |
Hospital Admission |
$1,000 |
Hospital Confinement |
$250 per day, up to 1 year |
Initial Physician's Office/ Urgent Care Visit |
$100 |
Lodging (more than 50 mi away) |
$125 per day, up to 30 days |
Physical Therapy |
$35 per day, up to 10 days |
Surgery |
Benefit based on type |
Tendon/Ligament/Rotator Cuff |
1: $500 |
Traumatic Brain Injury |
$4,000 |
X-Ray |
$40 |
COVERAGE LEVEL |
BI-WEEKLY RATE |
Employee |
$6.43 |
Employee + Spouse |
$10.43 |
Employee + Child(ren) |
$10.82 |
Employee + Family |
$14.82 |
CRITICAL ILLNESS INSURANCE
When you or a family member suffers a serious illness like a stroke or heart attack, Critical Illness insurance can help with expenses that medical insurance doesn’t cover, like deductibles, out-of-pocket costs, or services like experimental treatment. Critical Illness supplements your medical and disability income insurance. The lump sum benefit is paid to you upon diagnosis. To see full benefit plan design and exclusions, see your plan document.
For full plan details, please review the plan documents.
CRITICAL ILLNESS BENEFIT |
|
Benefit Amount |
|
Covered Conditions |
1st Occurrence |
2nd Occurrence |
|
Cancer and Benign Tumor
|
|
|
|
Heart Disorders
|
|
|
|
Lung & Vascular Disorders
|
|
|
|
Neurological Disorders
|
|
|
|
Chronic Disorders
|
|
|
Child Covered Conditions |
1st Occurrence Only |
|
|
NOTES:
• Pre-Existing condition limits do apply
• Benefits reduce by 50% at age 70
HOSPITAL INDEMNITY INSURANCE
Similar to Accident and Critical Illness Plans, Hospital Indemnity provides a lump-sum benefit to use for expenses related to a hospital stay. Covered expenses include hospital admission, hospital confinement, lodging, transportation, and more. Please see your certificate booklet for specific benefits.
For full plan details, please review the plan documents.
Hospital Indemnity Benefit |
|
|
Hospital Admission |
$1,250 per admission Up to 5 admissions per year, per insured |
|
ICU Admission |
$1,250 per admission Up to 5 admissions per year, per insured |
|
Hospital Confinement |
$100 per day Up to 15 days per year, per insured |
|
ICU Confinement |
$200 per day Up to 15 days per year, per insured |
|
Hospital Short Stay |
$200 per day Up to 1 day per year, per insured |
|
Newborn Nursery Care |
$100 per day Up to 1 day per year |
|
Newborn Increased Admission / Confinement Benefit for NICU |
25% increase to newborn NICU benefits |
|
Infertility Hospital Stay |
$300 per day, up to 1 day per year Lifetime maximum of 2 days per insured |
|
Child Organized Sports |
25% increase to child benefits |
|
Treatments covered |
Sickness and injury |
COVERAGE LEVEL |
BI-WEEKLY RATE |
Employee |
$7.02 |
Employee + Spouse |
$14.88 |
Employee + Child(ren) |
$11.28 |
Employee + Family |
$19.13 |
CANCER INSURANCE
For full plan details, please review the plan documents.
CANCER INSURANCE BENEFIT |
|
Initial Diagnosis Benefit Amount |
Employee: $2,500 |
Benefit Waiting Period
|
30 days |
Radiation / Chemotherapy |
Benefit based on schedule Up to $10,000 per year |
Pre-Existing Condition |
12-month look back / 12-month exclusion |
Extended Care Facility/Skilled Nursing |
$100/day up to 90 days/yr |
Home Health Care |
$50/visit up to 30 visits/yr |
Hospice |
$50/day up to 100 days/lifetime |
Hospital Confinement |
$300/day for first 30 days $600/day for 31st day thereafter per confinement |
ICU Confinement |
$400/day for first 30 days $600/day for 31st day thereafter per confinement |
Outpatient or Ambulatory Surgical Center |
$250/day, 3 days per procedure |
Reconstructive Surgery |
Benefit based on schedule |
Second Surgical Opinion |
$200/surgery procedure |
Surgical Benefit |
Benefit based on schedule Up to $4,125 |
Skin Cancer |
Benefit based on schedule |
And More! |
See full booklet for details |
COVERAGE LEVEL |
ISSUE AGE |
RATE |
Employee |
< 30 |
$2.45 |
Employee + Spouse |
< 30 |
$5.34 |
Employee + Child(ren) |
< 30 |
$3.89 |
Employee + Family |
< 30 |
$6.78 |
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
EAP & ADDITIONAL BENEFITS
2027 EMPLOYEE ASSISTANCE PROGRAM (EAP) & ADDITIONAL BENEFITS
Administered by Guardian & ComPsych/GuidanceResources.
Hilldrup is committed to the overall well-being of our employees and your covered dependents. Our Employee Assistance Program (EAP) includes 24/7 services.
Download the app!
Search “GuidanceNow”,
then login using the Web ID.
EMPLOYEE ASSISTANCE PROGRAM (EAP) |
|
Who is eligible? |
The EAP is available to:
You are not required to be enrolled in a medical plan. |
Is it confidential? |
YES.You have confidential access to experienced clinicians and professional staff. |
When can I access? |
24 hours per day |
What is covered? |
3 face-to-face or virtual sessions per person, per issue, per year The EAP can help with challenges like:
|
LEGAL RESOURCES & IDENTITY THEFT PROTECTION
For full plan details, please review the plan documents.
LEGAL SUPPORT |
Employees are able to enroll in our Legal Resources membership. After enrollment, you will receive your membership card(s) containing contact information for your law firm. If you need legal plan services, you are able to call your law firm directly to set up an appointment. |
|
Legal Only |
Bi-Weekly Rate |
|
Legal Only |
$8.77 |
IDENTITY THEFT |
Identity Theft Protection It's critical that we protect our personal information with a comprehensive identity theft protection plan. Identity fraud is happening everywhere, and identity theft recovery can be daunting. Legal Resources members with an identity protection plan through their employer receive a number of identity theft services. |
|
Identity TheftBi-Weekly Rate |
Individual |
Family |
|
Basic |
$1.85 |
$4.15 |
|
Gold |
$2.77 |
$6.46 |
|
Platinum |
$4.62 |
$9.69 |
PET INSURANCE
Pet insurance, FOR DOGS AND/OR CATS, reimburses you for vet bills when your pet is sick or injured to help take the financial worry out of vet visits.
For full plan details, please review the plan documents.
HOW IT WORKS
1. GET TREATMENT
If your pet becomes ill or injured, get treatment from any veterinarian of your choice.
2. FILE A CLAIM
Online and mobile app filing available. No need to send medical records unless requested.
3. GET CASH BACK
Most claims are processed in 5 days or less and can be deposited directly into your bank account.
BENEFITS |
ESSENTIAL |
PLUS |
ELITE |
Annual Coverage Limit for Unexpected Accidents and Illnesses |
$5,000 - Unlimited |
$5,000 - Unlimited |
$5,000 - Unlimited |
Annual Deductible Options |
$50 - $1,000 |
$50 - $1,000 |
$50 - $1,000 |
Reimbursement Percentage Options |
70% - 90% |
70% - 90% |
70% - 90% |
Accidents, Illnesses, Cancer, Hereditary Conditions, Emergency Surgeries, Rx Meds |
X |
X |
X |
Accident and Illness Exam Fees associated with the diagnosis of your pet for an eligible injury or illness. (Not routine exams) |
|
X |
X |
Rehabilitative, Acupuncture & Chiropractic coverage to treat eligible illness & injury |
|
|
X |
Routine Care Coverage |
Available to purchase |
Available to purchase |
Available to purchase |
Price varies by location, age, and breed of pet. The average monthly premium cost is $25 to $65
ADDITIONAL BENEFITS AND PERKS
Hilldrup provides you with access to several other benefits to help support you and your families.
Please contact Human Resources for additional details and questions.
For full plan details, please review the plan documents.
ADDITIONAL BENEFITS |
|
Employee Discount Program |
Exclusive discounts on car rentals, hotels, movie tickets and more. |
Tuition Reimbursement |
Undergraduate and graduate coursework |
Certification Reimbursement |
Training and certification courses, etc. |
Christmas Club Account |
Bi-weekly payroll deductions
|
Company Paid Holidays |
Ten (10) annually |
Paid Maternity Leave |
Twelve (12) weeks after one year of service |
Paid Parental Leave |
Six (6) weeks after one year of service |
Paid Time Off |
Hours allotted annually based on years of service starting with 120 hours, pro-rated based on start date |
Wellness |
Full access to our corporate fitness center |
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
DOCUMENTS & NOTICES
PLAN DOCUMENTS & LEGAL NOTICES
Download the documents you need for each benefit plan you are enrolled in.
ANNUAL LEGAL NOTICES
PRESCRIPTION DRUG DOCUMENTS
VISION DOCUMENTS
HEALTH SAVINGS ACCOUNTS (HSA) DOCUMENTS
FLEXIBLE SPENDING ACCOUNTS (FSA) DOCUMENTS
LIFE INSURANCE DOCUMENTS
VOLUNTARY LONG-TERM DISABILITY (LTD) DOCUMENTS
SUPPLEMENTAL BENEFITS DOCUMENTS
Accident, Critical Illness, Hospital Indemnity, and Cancer
EMPLOYEE ASSISTANCE PROGRAM DOCUMENTS
LEGAL & ID PROTECTION DOCUMENTS
PET INSURANCE DOCUMENTS
ADDITIONAL BENEFITS DOCUMENTS
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
NEED HELP?
CONTACT INFORMATION
Benefits contact information for when you need answers.
MEDICAL CARRIER
PRESCRIPTION DRUGS
TELEMEDICINE
DENTAL CARRIER
VISION CARRIER
HSA CARRIER
FSA CARRIER
LIFE INSURANCE CARRIER
DISABILITY CARRIER
SUPPLEMENTAL CARRIER
Accident, Critical Illness, Hospital Indemnity, and Cancer
401(K) RETIREMENT
FAMILY PLANNING
Carrot
Website: www.app.get-carrot.com/signup
EAP CARRIER
LEGAL & ID THEFT
PET INSURANCE
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
Benefits Clarity
Benefits Education Video Library
Understand confusing benefits terms by browsing our extensive video library.
BENEFITS BASICS
PRESCRIPTION DRUGS & WISE CONSUMER OF HEALTHCARE
MEDICAL
DENTAL & VISION
HEALTH SAVINGS ACCOUNT (HSA)
FLEXIBLE SPENDING ACCOUNT (FSA)
LIFE & SUPPLEMENTAL
DISABILITY INSURANCE
ADDITIONAL SUPPLEMENTAL
EMPLOYEE ASSISTANCE & WELLNESS
ADDITIONAL COVERAGES
FINANCIAL BENEFITS
Unlock Benefits Clarity
Monthly Minute Communications Library
Ever feel lost in the world of employee benefits? We know it can be confusing. Our Monthly Minute communications library and your company's Benefits Education video library provide clear, concise information to help you understand your valuable benefits package.
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
ENROLL TODAY!
ENROLL IN YOUR BENEFITS
Enroll in your benefits or change your existing enrollment - as easy as online shopping.
EDUCATE
Explore this portal and learn more about your benefits to ensure you and your family have the right protection for the next year.
EVALUATE
Review available benefit options for the year. Use carrier resources and tools to make decisions.
-
Do you have your Dependents' birthdays and Social Security Numbers?
-
How about your Beneficiary(s)' address?
-
Have you decided how much to contribute to your HSA or FSA?
-
Having correct First and Last names on hand is also helpful.
Have Benefit Questions?
Contact your
TRUEAdvocate Team
Monday - Friday
7:30 AM to 5:00 PM
Central Time (CT)
This portal includes a high-level summary of common benefits. For more details about your plans, please refer to your Plan Document, Summary Plan Description, or Certificate of Insurance Coverage. The information in those formal plan documents governs.
© 2026 TrueNorth Companies, L.C. All rights reserved.
