Support Groups​

The Employee Assistance Program offers support groups to help you navigate challenging times. Visit the website to learn more about groups, including: ​

• Healing After the Loss of a Loved One

• Stress and Anxiety Support and Coping Skills

Mindfulness Programs

Learn about the practice of Mindfulness with this series of instructional videos, produced exclusively for BILH and addressing the needs and concerns of health care workers.

CareTalks Webinars

CareTalks are live and on-demand webinars that offer expert insights to help you navigate life. Topics include emotional wellness, parenting, caring for aging parents, succeeding at work, and more! Use employer name Beth Israel Lahey Health when registering for an account.

Virtual Peer Support

Virtual Peer Support from the Betsy Lehman Center for Patient Safety connects you one-on-one with someone who’s been in your shoes. Whether you work in direct care, administration, environmental services, facilities or another role, this support is for you. It’s not therapy. Just a real conversation with someone who gets it.

To request peer support, complete this form or email Peer.Support@BetsyLehmanCenterMA.gov. You will be matched with a Peer Supporter within 1-2 business days.

Outpatient Behavioral Health Services

If you need mental or behavioral health care, speak with your BILH primary care provider. Many BILH primary care offices have behavioral health clinicians as part of their teams, and all providers can refer to in-person or virtual behavioral health services within BILH.

In addition, outpatient behavioral health services are available at the following BILH locations: BIDMC, Lahey Hospital and Medical Center, Mount Auburn Hospital, Joslin Diabetes Center, Addison Gilbert, Beverly Hospital/Bay Ridge Hospital, BID Plymouth, and Winchester Hospital.

BILH also offers community-based mental health clinics in Beverly, Lawrence,
and Salem.

For more information about scheduling an appointment, speak with your primary care provider, or visit the BILH website.

Substance Use Disorder Services

BILH offers a full range of Substance Use Disorder Treatment services, including Acute Treatment Services, Clinical Stabilization Services, Transitional Support Services, Residential Recovery Housing and Medication-Assisted Treatment. For information about inpatient options, call the Substance Use Disorder Treatment Referrals line at (978) 519-3252. 

988 Lifeline

988 Lifeline provides 24/7, free, and confidential support for people in distress, prevention and crisis resources for you or your loved ones via phone, text, and online chat. Call or text 988. TTY users: dial 711 then 988. Available in more than 200 languages.

Visit 988 Lifeline »

Veterans Crisis Line

Veterans Crisis Line provides 24/7 confidential crisis support for Veterans and their loved ones. Dial 988, then press 1. Or text 838255.

Visit Veterans Crisis Line »

NAMI Help Line

NAMI Help Line is a free, nationwide peer-support service providing mental health information, resources, and support. Call (800) 950-NAMI or text NAMI to 62640.

Visit NAMI Help Line  » 

Parent Stress Line

Parent Stress Line is a safe place to talk about the challenges of raising children and receive support to help prevent a situation from escalating into a crisis. Available 24 hours a day, seven days a week. (800) 632-8188.

Visit Parent/Grandparent Stress Line »

Crisis Text Line

The Crisis Text Line is a 24/7 free, confidential hotline to call in order to assess immediate needs. Text HOME or HOLA to 741741 to reach a live volunteer Crisis Counselor.

Visit Crisis Text Line »

Behavioral Health Service Navigator

If you are enrolled in a BILH medical plan, your Harvard Pilgrim Health Care Member Advocate team can connect you to a specially trained Behavioral Health Service Navigator to help you find care. Call 866-623-0194 or read this brochure to learn more.

Substance Use Treatment

If you are enrolled in a BILH medical plan, you have access to Substance Use Treatment programs, including an addiction recovery care management team who can provide guidance after inpatient treatment.

Specialized Pediatric Developmental Services & Family Support

A broad provider network across New England to help coordinate whole-child care to support families’ needs, including Autism Spectrum Therapies, Behavioral Concepts, and Positive Behavioral Supports. Search the provider directory or call your dedicated Harvard Pilgrim Member Advocate team at 866-623-0194. If you need assistance.

Bereavement Support

In addition to bereavement leave, BILH provides complimentary access to Empathy Loss Support, a program that helps employees and their families manage the practical and emotional challenges that come with the loss of a loved one.

Through Empathy, you and up to 5 family members can receive:

• 1:1 support from a dedicated Care Team, available on demand

• Step‑by‑step assistance with funeral planning, estate matters, probate, and benefits

• Guidance and resources for grief and returning to work

• Tools to organize tasks, manage family responsibilities, and find emotional support

Register for your free account at join.empathy.com/voyasupport-loss or by calling (769) 305-2683.

Financial Checklists

Financial Checklists Can Help You Reach Financial Goals

Fidelity’s Financial Checklists are step-by-step guides designed to help individuals take action on common financial goals and life events. They break complex topics—such as managing debt, building savings, preparing for retirement, or navigating major milestones—into clear, manageable tasks with tools and resources to support each step.

Financial Education Tools

BILH’s partnership with Bank of America gives all employees access to a variety of personal financial education tools. Learn about saving and budgeting, credit, homeownership, investing, or debt, and many other financial focuses.

Financial Fitness Webinars

Harvard Federal Credit Union offers no-cost webinars held monthly on financial topics, open to all BILH employees.

Financial Consultations

Consultations with licensed professionals regarding debt management, budgeting and financial planning.

The Employee Assistance Program offers licensed counselors who can consult with you about debt management, budgeting, and financial planning. They can also help with retirement planning, college planning, tax resources, insurance and estate planning. Get started by answering a few online questions. If you need immediate assistance, please call us at 855-760-2454.

Manage Your Student Loan Debt

Through Tuition.io, you have access to powerful tools and expert guidance to simplify repayment, explore savings opportunities, and plan for future education costs with confidence.

With Tuition.io, you get:

• Personalized loan management tools to keep track of payments and progress

• Expert support to optimize repayment strategies and reduce financial stress

• College planning guidance to help you (or your family) make informed decisions

Student Loan Forgiveness

Tuition.io offers specialized support to help eligible employees navigate the Public Service Loan Forgiveness (PSLF) program. The platform provides personalized guidance to confirm eligibility, choose the right repayment plan, track qualifying payments, and complete required employer certification and federal forms—helping participants stay on track toward loan forgiveness while reducing the risk of costly mistakes.

Tuition Reimbursement

Many BILH entities offer tuition reimbursement programs. Check your local policy for more information.

Financial Planning for Those Who Care for Someone With a Disability

Voya Cares provides a set of free, educational resources that are available to the public, including articles, guides, and tools focused on financial planning for individuals with disabilities and caregivers. These resources can be accessed without being enrolled in a Voya retirement or insurance plan.

LifeMart offers exclusive savings on major purchases and everyday essentials, all in one convenient location. Discounts on travel, entertainment, child and senior care, wellness, home and auto, food and grocery, and more. Access LifeMart by logging into or registering for your Care.com account—it's free for all BILH employees. Use Beth Israel Lahey Health as the employer name when registering for a Care.com account.

BenefitHub is an employee discount and perks program that gives BILH employees access to exclusive savings on everyday needs and popular brands. You’ll find discounts on electronics and technology, travel and hotel bookings, gym memberships and wellness services, movie tickets and entertainment, retail and apparel, and home, auto, and family essentials such as car rentals, theme parks, and local services. Visit bilhperks.benefithub.com/welcome/register and use code BE1UCI.

Commuter Reimbursement Accounts

Reduce Your Costs by Using Pre-Tax Funds

Commuter reimbursement accounts allow you to set aside a portion of your salary pre-tax to pay for certain expenses incurred while commuting to work. Eligible expenses include public transportation and parking costs associated with your commute to work. You can enroll at any time throughout the year. Visit sentinelgroup.com/BILH-Benefits for more information.

Note: If you participate in a subsidized parking or transit plan through a BILH organization, you are not eligible to enroll in the Sentinel Commuter Reimbursement Account.

Legal Educational Resources

ARAG, BILH’s vendor partner for group legal insurance, offers free legal educational resources on its BILH-specific website. The articles are open to all employees, regardless of whether you are enrolled in the ARAG group legal plan.

Podcasts, Checklists, and Videos

The Sentinel Group, administrators of Flexible Spending, Commuter and Tuition Reimbursement benefits for BILH, offers all employees access to a library of financial resources, including articles, podcasts, checklists, and videos to help you learn more about topics such as:

• Home buying - Purchasing a vehicle

• Debt

• Financial planning

• And more!

No-cost 1:1 Financial Consulations

Participants in Fidelity retirement savings plans can access personalized 1:1 financial consultations to help them better understand their benefits and make informed decisions. These confidential sessions offer guidance on retirement planning, investing strategies, and next steps aligned with individual goals. To schedule, call 800-642-7131 or www.Fidelity.com/reserve.

Financial Wellness Checkup

Fidelity’s Financial Wellness Checkup is an interactive, online assessment that helps individuals understand their overall financial health. It evaluates key areas such as budgeting, debt, savings, and retirement readiness, then provides a personalized score and prioritized recommendations. Participants receive tailored tools, education, and suggested next steps to improve confidence and make progress toward their financial goals.

Use NetBenefits to Manage Your Retirement Savings

This video provides an overview of Fidelity's NetBenefits site. You can also find information about NetBenefits in this document. Questions? Call (800) 343-0860 or visit www.NetBenefits.com/atwork.

Group Legal Insurance

Group legal insurance provides BILH employees with affordable access to legal help for everyday personal matters. Coverage helps reduce out-of-pocket costs for services such as estate planning, family law, real estate transactions, traffic matters and identity theft support.

Accident Insurance

If you experience an accidental injury, Accident Insurance provides you a payout to use any way you wish to cover deductibles, out-of-pocket expenses, or everyday living expenses that aren’t covered by your medical insurance.

Critical Illness Insurance

When a serious, life-threatening illness happens to you or a loved one, Critical Illness Insurance provides you with a lump-sum payment upon diagnosis that you can use to help pay for expenses generally not covered by medical and disability income coverage.

Bonus! Critical Illness Insurance coverage includes a Wellness Benefit, which will pay you and covered family members $75 if you complete an eligible health screening test.

Hospital Indemnity Insurance

If you are admitted or confined to a hospital due to a covered accident, illness, or pregnancy, Hospital Indemnity Insurance benefits can help pay for out-of-pocket costs such as health care insurance deductibles, copays, or living expenses.

Wellness Reimbursement Program

Get reimbursed for eligible wellness-related expenses like fitness memberships, classes, and other activities that support a healthy lifestyle. This benefit is available only to employees enrolled in a health plan. 

Wellness Reimbursement Program »

Wellness Account Access

Manage your wellness benefits and track eligible expenses through your online account.

Wellness Account Access »

Mental & Behavioral Health Support

Access additional programs that support both your physical and mental health, helping you take a well-rounded approach to wellbeing.

Mental & Behavioral Health Support »

Women’s Health

Ovia Women’s Health offers personalized, evidence-based support across fertility, pregnancy, postpartum, parenting, and perimenopause and menopause. Through digital tools, expert health coaching, and tailored education, Ovia helps individuals navigate physical, emotional, and lifestyle changes at every life stage. The program provides guidance on family planning, maternal health, hormonal changes, emotional wellbeing, and work‑life transitions.

Download the Ovia mobile app through the Apple App Store or Google Play, or from this landing page.

Women’s Health »

Childbirth & Parenting Class Reimbursement

Get support for important life moments with reimbursement for eligible childbirth and parenting preparation classes.

Childbirth & Parenting Class Reimbursement »

Maintain Your Brain Health

Harvard Pilgrim Health Plan members receive a 10% discount on Vigorous Mind, a science-based, personalized program for maintaining brain health and quality of life after 50. Learn more and redeem your discount.

Learn more and redeem your discount »

Additional Discounts & Savings

Your plan gives you access to more than just coverage—you can also save on everyday health and wellness needs. Enjoy discounts on gym memberships, eyewear, hearing aids, nutrition and weight loss programs, and even services like acupuncture and massage therapy. It’s an easy way to support your well-being while keeping costs down.

Additional Discounts & Savings »

Eldercare Consultants

The Employee Assistance Program offers licensed counselors who can offer resources on the following eldercare topics, helping you to best support your loved one:

• Home health care agencies and personal care assistants

• Residential options (independent living, assisted living, skilled nursing)

• Day programs or companionship programs

• Hospice care

• Care for the Caregiver

• Resources about Medicare

Get started by answering a few online questions. If you need immediate assistance, please call us at 855-760-2454. Use Beth Israel Lahey Health as your organization name when registering for an account.

Find Regular and Backup Elder Care Services

Through BILH’s partnership with Care.com, employees have no-cost access to an online network of caregivers to find short- and long-term care for elders and adults with disabilities, including backup care. Activate your membership here or download the Care.com mobile app today on the Apple App Store or Google Play. Use Beth Israel Lahey Health as the employer name when registering for an account.

Measure the Impact Caregiving is Having on Your Wellbeing

By taking time to answer a few questions, Archangels can help you realize the impact that your elder care duties (and things that come with it, like financial planning, family disagreements, lack of time, and more) can have on your wellbeing. Knowing your intensity score can also help you understand what you need in terms of support.

State and National Resources

The Archangels website connects you to resources that may lower your intensity, available at here at BILH as well as in your state and across the country. Use the resources available on the site to get the support you need during your caregiver journey.

Legal Learning Center

If you’re thinking about eldercare, visit the Legal Learning Center from ARAG, free for all BILH employees.

The following Elder Care program is available to those who are enrolled in BILH’s Group Legal Insurance through ARAG:

Eldercare Planning Support

When you are caring for an elder, it often requires careful planning and coordination. If you are enrolled in ARAG group legal coverage, you have access to resources including:

• A care support team

• Medication schedule and tracker

• Provider tracker

• Access to attorneys at reduced fees, who can help with power of attorney, estate planning, and other legal matters

Use 10183BIL if asked for an access code when registering for your account.

Discounts on Senior Services

If you’re enrolled in a Harvard Pilgrim medical plan, you have access to discounts on the following senior care services:

• Be Safer at Home: Provides personal emergency response systems and monitored medication dispensers, increasing safety, independence, and extending quality of life at home.

• Mom’s Meals: Get medically-tailored, refrigerated, ready-to-heat-and-eat meals delivered.

• Senior Resource Center: Provides guidance in assessing health care needs, understanding financial issues and addressing important legal matters.

• Home Instead: Provides high quality, trusted home care to help seniors stay in their homes.

• LifeCycle Transitions: Services that help members with chronic health problems stay well at home or transition to a new location.

• Lively: Mobile products, including Jitterbug Flip and Jitterbug Smart 2, the Lively Mobile and Lively Wearable, to help aging adults live more independent lives.

Visit the Harvard Pilgrim member site to learn more and claim your discount.

Identify Regular and Backup Child Care Services

Through BILH’s partnership with Care.com, employees have no-cost access to an online network of caregivers to find short- and long-term care for children, including backup care. Activate your membership here or download the Care.com mobile app today on the Apple App Store or Google Play. Use Beth Israel Lahey Health as your employer name when registering for an account.

In addition, Employee Assistance Program work-life consultants can help you:

• Discuss your childcare needs and preferences, including any special needs of your child or children

• Identify resources based upon your specifications (daycare centers, family childcare centers, babysitters, nannies)

Get started with a KGA consultant by filling out this online survey.

Find After School Care and Summer Camps

Through BILH’s partnership with Care.com, employees have no-cost access to an online network of after school care and summer camps to fit a variety of needs and schedules. Activate your membership here or download the Care.com mobile app today on the Apple App Store or Google Play. Use Beth Israel Lahey Health as your employer name when registering for an account.

Employee Assistance Program work-life consultants can help you locate after school care options and summer camps that meet your family’s needs. Get started with a consultant by filling out this online survey.

Find Regular and Backup Adult Care Services

Through BILH’s partnership with Care.com, employees have no-cost access to an online network of caregivers to find short- and long-term care for elders and adults with disabilities, including backup care. Activate your membership here or download the Care.com mobile app today on the Apple App Store or Google Play. Use Beth Israel Lahey Health as your employer name when registering for an account.

Financial Resources for Those Caring for Someone with a Disability

Voya Cares is a no-cost program open to all BILH employees that provides education and resources on disability inclusion best practices and helps advance the financial wellbeing of people with disabilities and their caregivers.

Voya Cares resources include:

• ABLE: A savings account that offers tax benefits and helps individuals with disabilities and their families save for their financial goals, without jeopardizing government benefits eligibility. 

• Financial planning checklists.

• Educational programs and materials: Webinars and workshops, case studies, articles and planning tools.

• Disability solutions: Guidance on applying employee benefits for disabilities and caregiving needs, caregiving support through Wellthy + Voya Cares resources.

• Thought leadership and advocacy: Research on financial planning needs in the disabled community and partnerships with nonprofits to expand education, employment, and financial independence.

Legal Learning Center

Caregivers, Pet Care, and Household Help

Finding reliable help at home can make all the difference. With your Care.com membership, you have access to a trusted network of caregivers to support your everyday needs—from child care and pet care to housekeeping and more—so you can spend less time searching and more time focusing on what matters most. Activate your membership here or download the Care.com mobile app today on the Apple App Store or Google Play. Use Beth Israel Lahey Health as your employer name when registering for an account.

Library of Parenting Tools

Access a robust library of parenting tools from Care.com, designed to support you through every stage. From expert-led webinars and articles to guides on child development, education, and caregiving, you’ll find trusted resources to help you navigate day-to-day challenges with confidence. Download the mobile app today on the Apple App Store or Google Play to get started! Use Beth Israel Lahey Health as your employer name when registering for an account.

BIDMC Parent Connection – Available to All Employees Within BILH

For over 25 years, this award-winning program has supported parents of newborns (age 0-1 year) via mentoring, postpartum breastfeeding support and virtual and in-person new parent groups. All Parent Connection Services are offered free of charge, and open to employees within BILH. Learn more on BIDMC’s Prenatal and Postpartum Support Page.

Support for Children and Teens

Caring for children and adolescents always includes questions and concerns about their wellbeing. Expert and experienced support is available from the Employee Assistance Program to assess your situation and provide information, coaching, and recommendations for treatment or services. Use Beth Israel Lahey Health as your organization name when registering for an account.

Support is available if your child or adolescent is having a difficult with:

• Substance misuse (alcohol, nicotine, marijuana, etc.)

• Depression, anxiety and/or ongoing worry

• Academic decline

• Unexpected changes in behavior

• Emotional reactivity (ex., outbursts, aggression)

• Confusion or changes in gender identity, gender expression, or sexual orientation

• Disordered eating

• Risky behavior (ex., stealing, promiscuity, harmful social media decisions, etc.)

If you think your child or teen might be at risk for suicide, please call the Employee Assistance Program immediately at 855-760-2454.

Learning Center

The Legal Learning Center from ARAG has content related to parenting, free for all BILH employees. Recent articles include:

• What to Do When Your Child Faces Disciplinary Action at School

• Adoption Eligibility: Get the Facts

• How to Keep Your Kids Safe at School: Bullying, Safety & More

Financial Support Through Life Events

Whether you’re getting married, growing your family, navigating a divorce, or supporting aging loved ones, Fidelity’s Life Events resources provide guidance, tools, and next steps to help you plan with confidence and feel more prepared for what’s ahead.

Questions for Fidelity? Call 800-343-0860 or www.NetBenefits.com/atwork.

Discount Programs

LifeMart helps you save on the things you need most, from baby essentials and child care resources to household items, meal delivery, and more. It’s a simple way to stretch your budget while supporting your family’s needs. Access LifeMart through Care.com and sse Beth Israel Lahey Health as your employer name when registering for an account.

Take advantage of exclusive discounts on a wide range of products and services that support your life outside of work. Whether you’re planning, saving, or just looking for everyday value, BenefitHub (Code: BE1UCI) makes it easy.

Legal Support

Accident Insurance

If you experience an accidental injury, Accident Insurance from Voya provides you a payout to use any way you wish to cover deductibles, out-of-pocket expenses, or everyday living expenses that aren’t covered by your medical insurance.

Critical Illness Insurance

When a serious, life-threatening illness happens to you or a loved one, Critical Illness Insurance from Voya provides you with a lump-sum payment upon diagnosis that you can use to help pay for expenses generally not covered by medical and disability income coverage.

Bonus! Critical Illness Insurance coverage includes a Wellness Benefit, which will pay you and covered family members $75 if you complete an eligible health screening test.

Hospital Indemnity Insurance

If you are admitted or confined to a hospital due to a covered accident, illness, or pregnancy, Hospital Indemnity Insurance from Voya can help pay for out-of-pocket costs such as health care insurance deductibles, copays, or living expenses.